FAQ
Frequently asked questions
Florals, rentals, tablescaping and events in Louisville, KY. Can't find your answer? Contact us.
About Boston's Floral Couture
Who is Boston's Floral Couture?
Boston's Floral Couture is a Louisville, Kentucky floral design and tablescaping studio creating avant-garde florals, tabletop rentals and full event design for weddings, private events, corporate events and editorial productions.
Where are you located?
Our atelier is at 735 E Broadway, Louisville, KY 40202.
How do I contact you?
Call (502) 618-2415 or email bostonsfloral@gmail.com, or use the form on our Contact page.
What makes your floral style different?
We do not arrange flowers — we stage experiences. Each composition is built like a garment around movement, light and the space, in a limited palette and in season.
What services do you offer?
Custom florals, event and wedding florals, tabletop and linen rentals, complete tablescaping, and full event design.
Do you serve areas outside Louisville?
We work throughout the Louisville area and beyond for the right event. Call (502) 618-2415 or email bostonsfloral@gmail.com with your venue and date.
Are you a retail flower shop?
We are a design studio focused on events, custom pieces and rentals. Visits to the atelier are by appointment.
Can I visit your studio?
Yes, by appointment. Call (502) 618-2415 or email bostonsfloral@gmail.com to schedule a time.
What are your business hours?
We work by appointment around event schedules. Call (502) 618-2415 or email bostonsfloral@gmail.com and we'll find a time that works.
Do you do editorial and photo shoot work?
Yes. We design florals and tablescapes for editorial productions, styled shoots and brand campaigns.
Where can I see examples of your work?
Browse our Gallery, Florals, Tablescaping and Events pages, or follow us on Instagram and Pinterest.
Who are your floral design clients?
Couples, families, companies, planners, venues, photographers and brands across Louisville and Kentucky.
Do you work with event planners and venues?
Yes. We regularly partner with planners, caterers, venues and photographers.
Florals
Do you offer ready-made floral arrangements?
Yes. Our Florals page shows signature collections with pricing and delivery or pickup options.
Can I order a custom floral arrangement?
Yes. Use the custom order form on our Florals page to tell us your occasion, colors, size and date.
How far in advance should I order custom florals?
As early as possible — popular dates book quickly. For weddings and large events, reach out several months ahead.
Can you match my color palette?
Yes. Share your palette, inspiration photos or fabric swatches and we'll design around them.
Which flowers are in season?
Availability changes through the year. We design in season for the best quality and value and will suggest options for your date.
Can you guarantee a specific flower?
We do our best, but nature and supply can change. If a bloom is unavailable we substitute something of equal or greater quality in the same spirit.
Do you offer floral delivery?
Yes. Our collections are available for delivery or pickup. Delivery fees are quoted by location.
Can I pick up my flowers?
Yes. Pickup from our atelier at 735 E Broadway, Louisville is available.
How do I care for my arrangement?
Keep it cool and out of direct sun, top up water daily, and trim stems at an angle every couple of days if they are in a vase.
How long will my flowers last?
It depends on the flowers and care. Most fresh arrangements look their best for several days to a week.
Do you use foam?
Ask us about your piece — we choose mechanics that suit each design and can work foam-free on request.
Do you design sympathy and funeral flowers?
For sympathy pieces, Call (502) 618-2415 or email bostonsfloral@gmail.com so we can help quickly and personally.
Do you offer flowers for corporate offices or recurring orders?
Yes. Call (502) 618-2415 or email bostonsfloral@gmail.com to talk through a recurring schedule.
Can I bring my own vase or container?
Yes. Drop it off ahead of time and we'll design in it.
Do you do dried or preserved florals?
Ask us — we can include dried and preserved elements when they suit the design.
Do you design centerpieces?
Yes — from low lush centerpieces to tall statement pieces, designed to suit your table and sightlines.
Do you make bridal bouquets and boutonnieres?
Yes. Personal flowers are designed to match the rest of your wedding.
What does a custom floral piece cost?
Pricing depends on size, flowers and labor. Our Florals page lists starting prices for signature collections; custom pieces are quoted individually.
Weddings & Events
Do you do wedding florals?
Yes — bridal bouquets, ceremony installations, centerpieces and full reception design.
How do I book you for my wedding?
Send us your date, venue and vision through our Contact page. We'll set up a consultation and send a quote.
What happens at a consultation?
We talk through your vision, palette, guest count, venue and budget, then build a proposal for florals, rentals and tablescaping.
Do you have a minimum for weddings or events?
Minimums vary by date and scope. Call (502) 618-2415 or email bostonsfloral@gmail.com for details on your date.
What types of events do you design?
Corporate, private, weddings and celebrations — from intimate dinners to large installations.
Do you design ceremony arches and installations?
Yes. Large-scale installations are one of our specialties.
Do you handle setup and breakdown?
Yes. Setup, styling and breakdown can be included in your quote as labor and delivery.
Can you work with my venue's rules?
Yes. We coordinate with your venue on load-in times, open-flame rules and access.
Do you design for corporate events?
Yes — galas, product launches, brand dinners and holiday parties.
Do you do rehearsal dinners, showers and birthdays?
Yes. We design for celebrations of every size.
Can you design an event on short notice?
Sometimes. Call (502) 618-2415 or email bostonsfloral@gmail.com and we'll tell you what's possible for your date.
Do you work with my planner?
Absolutely. We coordinate directly with planners on timelines and details.
Can you design for Kentucky Derby parties?
Yes. Derby season is one of our favorite times to design bold florals and tables.
Do you design holiday décor?
Yes. Ask us about seasonal installations for homes, offices and events.
Can I see a mock-up before my event?
Ask about a design preview. We can show sample pieces or a mock table for larger events.
Tablescaping
What is tablescaping?
Tablescaping is designing the whole table as one composition — linens, chargers, plates, flatware, glassware, florals and candles styled together.
Do you design complete tablescapes?
Yes. We design and style tables from the cloth up, in a limited palette and in season.
Can I rent the items and style the table myself?
Yes. Every rental piece is available on its own — browse our Rentals page.
Do you offer a tablescape for an at-home dinner party?
Yes. We design intimate dinners as well as large events.
Can you style a mix of my items and your rentals?
Yes. We're happy to blend your heirlooms with our pieces.
Do you include candles?
Candles can be part of the design, subject to venue rules on open flame.
How many guests can you style for?
From an intimate table to large banquet layouts. Tell us your guest count for a quote.
What does tablescaping cost?
It depends on guest count, rentals and florals. Send us your details for a custom quote.
Can I see your tablescaping work?
Visit our Tablescaping and Gallery pages for examples.
Rentals
What do you rent?
Glassware, dinnerware, flatware, chargers, servingware, linens, and extras such as furniture, lighting and décor.
Where can I see your rental items and prices?
Browse our Rentals page by category, or search the full Catalog for every item with pricing.
How long is a standard rental period?
Our standard rental period is Friday drop-off through Monday pickup.
Can I keep rentals longer?
Yes. Extra days are billed as an extended rental at 75% of the rental item total per extra day.
Does the extended rental fee apply to delivery or labor?
No. Extended rental applies only to rental items — not delivery, labor or other fees.
Is there a breakage fee?
Yes. Rental orders include an 8% breakage fee on rental products, which covers ordinary breakage.
Can I decline the breakage fee?
Yes. If you decline it, you accept full responsibility for all breakage, damage and loss at replacement cost.
Is there a handling fee?
Yes. A 10% handling fee applies to rental products to cover cleaning, inspection and preparation.
Do I need to wash rentals before returning them?
Scrape food and empty glasses; we take care of washing. Pack items back in the crates they arrived in.
What happens if something breaks?
Breakage is covered by the 8% breakage fee unless you declined it, in which case it's billed at replacement cost.
Is there a minimum rental order?
Call (502) 618-2415 or email bostonsfloral@gmail.com — minimums depend on date and delivery.
Can I see items before I rent them?
Yes. You can borrow a few samples to take home for up to four days.
How does sample checkout work?
Samples are free to borrow and due back in four days. We keep a card on file, and samples not returned on time are charged at the rental price.
Do you rent linens?
Yes — tablecloths, overlays and napkins. See the Linens category on our Rentals page.
Do you rent chargers?
Yes. We carry a range of statement chargers — see the Chargers category.
Do you rent furniture and lighting?
Yes. Look under Extras on our Rentals page.
How do I reserve rentals?
Request a quote through our Contact page or by phone. Your date is reserved once you approve the quote and pay the deposit.
How far in advance should I reserve rentals?
Book as early as you can — inventory is limited and busy weekends fill up.
Can I add items after I book?
Usually, if they're available for your dates. Contact us and we'll update your order.
Are rental items cleaned before delivery?
Yes. Every piece is cleaned and inspected before it goes out.
Do you rent for photo shoots?
Yes. Ask about short rentals for styled shoots.
Delivery & Pickup
Do you deliver rentals?
Yes. Delivery and pickup are available and quoted based on your location.
Can I pick up rentals myself?
Yes. Pickup and return at our Louisville atelier is available — ask when you request your quote.
Is delivery subject to the handling fee?
No. Delivery is not subject to the handling fee.
When will my order be delivered?
Delivery date and time are confirmed on your quote and pick slip.
Do you deliver outside Louisville?
Often, yes. Call (502) 618-2415 or email bostonsfloral@gmail.com with your venue address for a delivery quote.
Do you set up the rentals?
Setup and styling can be added as labor.
What if my venue has strict load-in times?
Tell us your venue's windows and we'll schedule delivery and pickup around them.
Pricing & Payment
How much do your services cost?
Rentals are priced per item in our Catalog. Florals and event design are quoted based on your event.
How do I get a quote?
Send your date, venue, guest count and wish list through our Contact page or call (502) 618-2415.
Is sales tax charged?
Yes. Kentucky sales tax of 6% applies unless your organization is tax-exempt.
Do you accept tax-exempt organizations?
Yes. Send us your tax-exemption certificate and we'll apply it to your order.
What payment methods do you accept?
You can pay online by card using the Pay Online button on your quote or invoice. Ask us about other methods.
Is there a fee for paying by credit card?
A card processing fee may apply to card payments and is shown on your invoice.
Do you require a deposit?
Yes. Your date is reserved once the quote is approved and the deposit is paid.
Can I get an invoice for my company?
Yes. We issue formal invoices for companies and organizations.
Do you offer discounts?
Ask us about your event. Call (502) 618-2415 or email bostonsfloral@gmail.com.
What is your cancellation policy?
Cancellation terms are listed in our Rental Terms & Conditions and on your quote.
Policies
Where can I read your rental terms?
Our full Rental Terms & Conditions are on the Terms & Conditions page and linked on every quote and invoice.
When do I agree to the rental terms?
By approving a quote or paying the deposit, you agree to our Rental Terms & Conditions.
What if I return rentals late?
Late returns are billed as extended rental days at 75% of the rental item total per day.
What if items are missing at pickup?
Missing items are covered by the breakage fee or, if you declined it, billed at replacement cost.
Can I change my order after approving it?
Contact us as soon as possible. Changes depend on availability and timing.
How do you handle my personal information?
See our Privacy Policy for what we collect and how we use it.
What are the terms for using this website?
See our Terms of Use.
